Service Records
Vehicle service information can be managed more clearly, including inspection results, repair suggestions, parts needs, and service history.
Membership Benefits
Member-based service, clearer records, and better follow-up.
Whole Hearted Car Service Limited provides a membership experience for a more stable, organized, and transparent automotive service relationship in Kingston, Jamaica.
Annual membership JMD 9,900 Tax included ยท per year
Special Offer
Existing registered customers receive 1 year free.
Customers who registered with Whole Hearted Car Service Limited before the membership policy launch receive 1 year of complimentary membership.
Core Benefits
Designed around communication, records, points, and future access.
The membership system is intended to improve service organization. It does not replace normal service charges or technical inspection requirements.
Points Return
Members may receive points after actual paid service is completed and the vehicle is delivered, based on the member level recorded in the system.
Referral Reward
Each member may receive a referral code. When a new customer registers with it and completes actual service, the referring member may receive a 1% points reward.
Parts Sourcing Support
Members can request assistance with overseas parts sourcing when local parts are hard to find.
Better WhatsApp Support
Members can use WhatsApp for service questions, appointment information, parts updates, and vehicle status communication.
Priority Member Access
Activated members receive access to eligible member service features, account updates, and customer support channels according to company policy.
Points Tiers
Published points return levels after completed service.
Points are generated only after actual consumption is completed and the vehicle is delivered. Canceled repairs, unpaid projects, and unfinished service do not generate points.
Basic Member
2%Designed for standard member customers who want organized service records and communication.
Silver Member
5%For higher-spend or upgraded customers who need stronger value from repeat service.
Gold Member
10%For high-value customers who use the shop as a regular service partner.
VIP Member
15%For priority long-term customers under the highest published points return tier.
Referral Reward
Members may introduce new customers with a referral code.
When a new customer uses an existing member's referral code during first registration and later completes actual service, the referring member may receive a points reward equal to 1% of that new customer's actual spending.
Referral rewards are points, not cash.
Referral rewards apply only to eligible new customers. Renewal customers, already registered customers, and already activated customers cannot repeatedly use referral codes.
Member Notice
Important rules before joining the member system.
These points summarize customer-facing membership rules. Official rules may be adjusted according to published company policy.
Membership is not free repair
Membership benefits do not mean free repair, free inspection, free parts, or repair insurance.
- Inspection fees
- Repair labor fees
- Parts costs
- Towing fees
- Parking or holding fees
- Special testing, programming, matching, or calibration costs
One vehicle, one registration
Membership is created by individual customer and vehicle registration.
- Each vehicle must be registered separately
- Each vehicle requires a separate membership fee
- Points generated under the same customer can be shared in the same member account
- Vehicle information must be true, complete, and accurate
Points are not cash
Points are intended for future spending at Whole Hearted Car Service Limited.
- Points cannot be exchanged for cash
- Points cannot be privately sold
- Points cannot be transferred to another person's account
- Canceled, unpaid, disputed, or unfinished service does not generate points
Inspection comes before quotation
Vehicle faults often require inspection before clear service recommendations can be prepared.
- Inspection fees are technical labor fees and are generally non-refundable
- A repair quotation may change if new issues are found after disassembly
- Customers may choose whether to continue with repair
- Customer-supplied parts remain the customer's responsibility
Membership is not insurance. It does not guarantee that a vehicle will not have future faults, and it does not make Whole Hearted Car Service Limited responsible for unrepaired issues, customer-refused work, customer-supplied part quality, original hidden faults, or problems outside the company's confirmed service scope.
Member Activation
Activation may require account and vehicle verification.
Membership activation may require customer name, phone number, vehicle information, plate number, vehicle documents, and identity confirmation when necessary.
Customer identity
Customer name, phone number, and required identity confirmation may be needed.
Vehicle details
Vehicle information, plate number, and documents may be required for accurate records.
Service process
Members still follow inspection, quotation, repair, payment, parts, pickup, and parking rules.
Membership FAQ
Fast answers about the membership system.
What is the annual membership price?
The published annual membership rate is JMD 9,900 per year, tax included. Pricing and eligibility follow the latest company policy.
When does membership become valid?
Membership is valid for 1 year from activation unless the company publishes a different term for a specific offer. Activation may require identity confirmation and vehicle registration.
Where can I access my member account or submit an intake request?
Use the Whole Hearted client portal at portal.jwhcs.com for member login and intake requests. WhatsApp remains available for direct service questions.
Do existing registered customers get a free membership year?
Yes. Customers who registered with Whole Hearted Car Service Limited before the membership system officially begins will receive 1 year of free membership.
Ready to Ask?
Use the portal for member access, or message the shop before visiting.
The client portal supports member login and intake requests. For direct service information, start with WhatsApp.