Our service process.
From registration to collection: the steps every vehicle goes through at WH Car Service.
- 1
Customer Registration Form
First visit? Fill it in once; it covers every vehicle you bring. Download it now, or fill one in at the front desk.
Download the form (PDF) - 2
Bring and register your vehicle
Bring the vehicle in any day, 8 AM–5 PM. We record its details and what is wrong.
- 3
Technician visit · Pre‑inspection
J$5,000–20,000, depending on how serious the problem is and how long it may take. Paid before we start. Not refundable.
- 4
Inspection results and quote
We tell you what we found, what the repair needs and what it will cost.
Not now
Collect your vehicle
The pre-inspection is already paid. Collect your vehicle by the date we give you; after that, parking is J$2,500 per day.
Go ahead
- 5
Confirm the cost and parts list
Confirm online, on paper, or by WhatsApp from your registered number.
- 6
Payment before work starts
Cash, card or bank transfer.
- 7
Parts ready, work starts
We order the parts, or you can supply your own. Anything new we find is quoted first and done only once you confirm.
- 8
Ready for collection
Collect your vehicle by the deadline in our notice. After that, parking is J$2,500 per day.
- 9
Pay the balance and collect
Settle any balance, then check your vehicle before you drive away.
Good to know
- Every step is paid for before the work starts.
- Pre-inspection fees are not refundable, even if you decide not to repair.
- Nothing chargeable is done without your confirmation. Hidden damage found after dismantling is quoted separately.
- You may supply your own parts. We may decline parts that are unsuitable, and customer-supplied parts carry no warranty.
- A warranty applies only where it is stated on your Service & Cost Confirmation.
- Full terms: our Master Service Agreement.
Forms
Customer Registration Form: fill it in before your first visit, or at the front desk.
If someone else deals with us on your behalf, we may ask for a Letter of Authorization.
